Culture Change

Why it’s easier to create organisational culture change in China than in Australia or the UK

By Keith Dugdale

I have lived and worked in seven countries and travelled on business to maybe 25 others. One of the things that I love about the places I have lived and worked in is seeing and experiencing new cultures, mindsets and people.

The similarities encourage me, and the differences intrigue me.

What is the impact of culture on ability to change?

Often when I am helping an organisation embed a sales culture change program I’m asked about the impact of different cultures on sales approaches, and the ability of an organisation to embed change. There are clearly differences in the way people think and behave, however my view is that very few people do not want to be helped. The key is that you adapt the way you interact with them according to who they are and what they are trying to achieve.

I have, however, found over the years that I find more difference in the types of people at an individual level between different ind [...]